Product Related FAQ
Why should I choose HotfilePremiumStore.com ?
We are the official reseller in INDIA & have vast experience in selling digital products and are aware of ever changing needs of our customers, we are one step ahead and always on our toes to cater our customers demand.
We are since 2010 in reselling business.
When Will I get my Account?
All orders are processed within 1 Hour Or mostly within 24 hours just email us at Hotfilepremiumstore@gmail.com or call us on +91-9759921636
Payment though Credit Card Debit Card Net Banking via EBS/Directpay is processed Instantly so check your email & its spam folder after payment.
What is the download speed?
Download speed entirely depends upon your Internet Service Provider as Hotfile Megaupload Filesonic Fileserve servers are very fast.
If you have have unlimited connection then please note that your ISP has blocked your speed
Example: BSNL has locked speed for unlimited plan at 64 Kbps in that case you wont get speed beyond permissible limit set by your ISP
Non unlimited plans like BSNL 500 will give you 200 to 250 Kbps speed
It is advisable to use download manger for maximum speed
Can I change my Password, Email Id ?
Yes you have full access of your account and you can change password & email id as per your will.
Can I Schedule or Resume broken download ?
Yes you can by using download managers.For Example : Idm ,Jdownloader
Can I share my account ?
Sharing of account is strictly forbidden the parent company might permanently block your account.
Can I use my account for Office/Home two different places?
Yes you can but only caution you need to take is not to use the account from same time from two different location. Always remember to log-off from one location before using it.
What is download limit ?
Please check Product Description for the same
I have not received my product ?
Check your emails spam folder
If you have not received any emails from us with in 24 hrs then contact support
Payment Related FAQ
Do you auto charge or auto Credit credit/Debit card?
Unlike other resellers we do not auto debit/charge your Credit Card or Debit Card, for each renewal you have to make fresh payment.
Is your website secured for making Credit Card Debit Card Net Banking Payments ?
Online processing of Credit/Debit/Net Banking is not done on our website but carried out by our payment gateway on secured encrypted servers, no critical financial data is stored on our website. We do not share your personal data with 3rd parties. See our security section for more information.
I don't want to make online payment, what options you have ?
We support offline payments by Cash deposit, NEFT, Cheque/DD, Offline Net Banking (ICICI, SBI,HDFC) & Western Union.
In offline net banking you make the payment from your bank's net banking from your computer and you just provide you transaction id